Frequently Asked Questions
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Choose your route: Select your pickup and drop-off locations, travel dates, and number of passengers.
Select your vehicle: Browse our available fleet and pick the vehicle that suits your comfort and needs.
Enter your details: Fill in your contact information, flight details, and any special instructions for the driver.
Confirm & Pay: Choose your preferred payment method and confirm your booking.
Once your reservation is complete, you will receive an instant confirmation email with all the details.
Need help? Our support team is available 24/7 via WhatsApp or phone.
Yes, absolutely. We monitor all flight arrivals in real time.
If your flight is delayed, your driver will be informed and will adjust the pickup time accordingly — at no extra charge.
Just make sure to provide the correct flight number during booking.
Yes, you can cancel or modify your reservation free of charge up to 24 hours before your pickup time.
Simply contact us via WhatsApp, email, or phone — our team is here 24/7 to assist you.
Absolutely! At CloudyTour, your comfort and specific needs come first.
Child seats can be added to your booking to ensure your little ones travel safely.
Pets are welcome too — just let us know in advance so we can make the necessary arrangements.
You can also request other extra items such as drinks, baby boosters, or additional luggage space.
You can easily select these options during the booking process under the “Extra Services” section.
Need something special? Just leave a note for the driver — we’ll do our best to accommodate!
Your driver will be waiting for you at the arrival gate holding a sign with your name.
All meeting instructions will also be included in your confirmation email.
Yes, subject to availability.
We recommend booking at least 12 hours in advance, but we’ll do our best to accommodate last-minute requests — just reach out via WhatsApp.